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Safe Gaming

At cxwelcom Responsible Gaming —
Keep the Fun — Keep the Control

Gaming is for fun — not for relief. cxwelcom believes every player's well-being comes first, and we're here to support you in staying informed and playing safely.

18+ Only Limit Setting Self-Exclusion Benefits 24/7 Support
18+
Minimum Age Requirement
24/7
Support Active
5+
Protection Tools
72h
Limit Effective Period
Our Promise

Why Is Responsible Gaming Important?

Gaming at cxwelcom is more than just winning or losing — it's an entertainment experience that should remain a positive part of your life. Responsible gaming means knowing your limits, staying in control of your time and money, and never letting gaming become a source of stress or addiction.

Online gaming is growing in popularity across Bangladesh — and that's perfectly normal. It can be a fun and enjoyable pastime. But without awareness, any entertainment habit can become harmful. That's why cxwelcom invests in a culture of responsible play, offering tools on our platform to help you stay in control at all times.

Remember — gaming offers no guarantee of regular income. Treating it as a source of earnings can be dangerous. Play for entertainment, and only within your means.

If you feel that gaming is affecting your daily life, relationships, or finances — contact our support team right away.

Cxwelcom's Commitment to Responsibility

  • No account is opened without age verification
  • Deposit, Loss & Session Limit Settings
  • Self-Exclusion & Cooling-Off Period
  • Real-Time Addiction Signal Monitoring
  • Assistance from a Trained Support Team
  • Referral to Professional Support When Needed
  • Parental Controls for Minors
Protection Tools

6 Effective Ways to Stay in Control

Discover and use the responsible gaming tools available to you right within cxwelcom.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, any changes require a 72-hour waiting period — to prevent impulsive decisions.

Loss Limit

Once you reach a set loss amount, your account session will be closed automatically. This is the most effective way to keep financial losses in check.

Session Time Limit

Decide in advance how long you want to play each day. Once the time is up, the platform will automatically log you out and remind you to take a break.

Cooling-Off Period

Need a short break? You can take a cooling-off period of 24 hours up to 30 days. During this time, you won't be able to log in or place any bets.

Self-Exclusion

If you need a longer break, you can choose self-exclusion for 6 months or permanently. Any attempt to open a new account during this period will be blocked.

Reality Check

A message will appear on screen at set intervals showing how long you've been playing and how much you've won or lost. This reminder helps you make informed decisions.

Step by Step

How Do I Set a Limit?

Setting limits at cxwelcom is quick and easy. Just a few steps and you can define your own gaming boundaries.

1

Log In to Your Account

Log in to your cxwelcom account and click the profile icon in the top right corner.

2

Open the Responsible Gaming Menu

Go to Settings and select the "Responsible Play" option.

3

Choose Your Preferred Limit

Choose what you need — deposit limit, loss limit, session time, or self-exclusion.

4

Set an Amount or Time Limit

Enter your budget and time limit. Make sure it's within what you can comfortably afford.

5

Confirm & Save

Limits take effect immediately upon saving. Increasing a limit requires a 72-hour waiting period.

Risk Level

How high is the risk of addiction?

According to gaming research, the relationship between various behaviors and addiction risk is shown below.

Recreational PlayLow Risk
Playing Beyond Your BudgetMedium Risk
Chasing LossesHigh Risk
Gambling with borrowed moneyVery High
Hiding / DenialSigns of Addiction

If you feel you are at medium or high risk, set limits right away or contact our support team.

Self-Assessment

Ask Yourself — Are You Playing Safely?

Ask yourself the questions below. If you answer 'Yes' to three or more, start using the responsible gaming tools and reach out to our support team.

Recognize the Warning Signs of Addiction

1

Are you spending more time or money on gaming than you planned?

2

Are you placing bigger bets to try to win back money you've lost?

3

Do you feel restless or irritable when you try to cut back on gaming?

4

Are you hiding your gaming habits from family or friends?

5

Is gaming causing problems at work, school, or in your relationships?

6

Are you taking loans or dipping into your savings to place bets?

7

Have you tried repeatedly to stop gaming but can't?

Healthy Gaming

7 Habits of a Responsible Player

  • Set a budget before you play and stick to it
  • Play for fun, not as a source of income
  • Don't keep playing on impulse after a loss
  • Never place bets while under the influence of alcohol or any other substance
  • Take regular breaks and spend time on other activities
  • Talk openly with family and friends about your gaming habits
  • Reach out to cxwelcom Support whenever you need help

Protection of Minors

Cxwelcom strictly follows an 18+ policy. As a parent or guardian, please stay vigilant as well.

  • Keep your device password-locked
  • Enable parental controls on your browser
  • Keep your login credentials out of reach of children
  • If you have any concerns, contact support right away

If you become aware that a minor is using cxwelcom, please notify our support team immediately. We will close that account without delay.

Self-Exclusion

You have the right to take a break

The self-exclusion process at cxwelcom is completely confidential and secure. We respect your decision.

Short-Term Break

Cooling-off period from 24 hours to 7 days. Account access is suspended during this time.

Medium-Term Break

Self-exclusion is available from 1 to 6 months. All marketing communications are also suspended during this period.

Permanent Exclusion

Permanently close your account. Any attempt to open a new account will also be blocked.

Important Information About Self-Exclusion

  • Self-exclusion requests can be submitted via Support or through Settings
  • Your account cannot be reactivated before the self-exclusion period ends
  • Funds can be withdrawn during self-exclusion — only betting is restricted
  • Account recovery is not possible after permanent exclusion
  • No promotional offers will be sent during the self-exclusion period

If someone continues gaming on other platforms after self-excluding, seeking professional support is the most effective course of action.

Frequently Asked Questions

Frequently Asked Questions About Responsible Gaming

Yes. Reducing your deposit limit or setting a loss limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this is designed to prevent impulsive decisions.

Yes, absolutely. Your account balance remains fully secure during self-exclusion and can be withdrawn once the exclusion period ends. Withdrawals are also available during the exclusion period itself.

Our trained support team will listen to you, help activate the tools you need, and can refer you to professional counseling services when necessary.

A cooling-off period is a short-term break (24 hours to 30 days) after which your account is reactivated automatically. Self-exclusion is long-term (6 months to permanent) and requires an active request to reinstate your account once the period ends.

Start by speaking with them directly. You can also contact cxwelcom Support to raise a third-party concern. We will handle the matter with complete confidentiality.

At set intervals (e.g., every 30 minutes or 1 hour), a pop-up will appear showing how long you've been playing and your total winnings or losses. You can then decide whether to continue or stop.
Safe & Responsible Platform

Play with Enjoyment — Stay Within Your Limits

All the responsible gaming tools you need are right at your fingertips at cxwelcom. Register safely and play with confidence.

Register Now Download the App

By registering, you agree to our responsible gaming policy, Privacy Policy and Terms & Conditions I agree. 18+ platform.

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